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FAQs ( frequently asked questions ) wood letters on wood background.jpg

We thought you may have some questions!

  • WHAT IS THE MINIMUM ORDER?
    There are simply no minimum orders with us! Whether you wish to have shipped a single key or card credential, or a full hardware assembly for storefront, hollow metal, or wood doors with panic hardware, cores, electronic card reader and supporting infrastructure, we're here for you. No kidding. Feel free to use the contact links and information on our site, so that we may assist you with your needs.
  • HOW MUCH DOES SHIPPING COST?
    Our standard delivery services (3 days from confirming your order), are and will always be FREE OF CHARGE for all orders totaling $350 or more. Smaller orders may have a shipping cost somewhere between $10 and $35, depending on weight and size. We understand that at times, however, you may need faster delivery. In those occasions, please feel free to reach out to us, and we will be happy to accommodate your needs while keeping costs to a minimum.
  • WHAT IS THE RETURN POLICY?
    We sincerely hope that every purchase meets and exceeds your expectations 100% of the time! However, if you realize that you no longer need items already delivered, or that they were blemished in any way, shape or form (which should never happen!), please reach out to us within 14 days of delivery, and we will be happy to assist you with the return process.
FAQ: FAQ
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